How do I return an item?

We would like you to be happy with your purchase but if there’s something wrong with your item and you would like your money back or to exchange an item, please tell us within 30 days of receiving your order (subject to the exceptions below) by:

  • emailing us at, providing us with details of your order in order to allow us to identify your purchase.

Please return products by packing it securely (in the original packaging where possible) with a copy of your receipt:

Mark Lay Foundation

53 Tilletts Lane


RH12 3RE

You will have to bear the direct cost of returning the goods. When returning items, please retain proof of postage.

Cancelling your order

Please note that if you are not happy with your item for any other reason and would like your money back or to exchange an item, you also have a right to cancel your order within 14 days after the day on which you receive your order.

When will I receive a refund or replacement?

We will:

  • refund the sums paid for the item including delivery costs (up to the amount charged for the least expensive kind of delivery service we offer); or
  • supply a replacement (where we have the relevant item in stock), once we receive the relevant item back and agree there is a problem with it.